Return Policy

1. 24 Hours Checking Period

Customers are provided a 24-hour checking window starting from the date of purchase. If the laptop is found to be defective, malfunctions, or does not match the specifications agreed upon, the customer is entitled to report the issue. During this period, the item can be evaluated for a prompt repair, an exchange for an equivalent model, or a refund if a replacement is unavailable.

2. Repair, Replace, or Refund Process

In compliance with UAE Consumer Protection laws regarding defective goods, if a hardware issue covered by the warranty arises:

• Repair: The laptop will be repaired at no cost.
• Replace: If a repair is not feasible or takes an unreasonable amount of time, the laptop will be replaced with a model of equivalent brand, specifications, and value.
• Refund: If neither repair nor replacement is possible, a refund will be issued.

3. Change of Mind

In accordance with UAE consumer law, there is no automatic statutory right to return a fully functional, non-defective product simply due to a change of mind. Returns for non-defective items are generally not accepted once the transaction is complete, ensuring the integrity of the used inventory.

4. Return Requirements

For any return or warranty claim to be processed, the customer must present the original sales invoice. The laptop must be returned with all original accessories, chargers, and packaging provided at the time of sale.