Privacy Policy

1. Introduction

This Privacy Policy explains how Chance Laptops (“we”, “us”, or “our”), operating in the United Arab Emirates, collects, uses, stores, and protects personal information when you visit chancelaptops.ae, place an order, request a quotation, contact us, or shop on our online store.

We process personal data in accordance with applicable UAE laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), where it applies to our activities.

2. Information We Collect

2.1 Information you provide

• Name, email address, phone / WhatsApp number
• Billing and delivery addresses within the UAE
• Order, quotation, and warranty claim details
• Account login details (if you register)
• Messages you send via WhatsApp, email, forms, or social media

2.2 Information collected automatically

• IP address, browser type, device information
• Pages visited, referring links, and approximate usage statistics
• Cookies or similar technologies used for site functionality and analytics

2.3 Payment information

When online payment gateways (such as Tamara or Tabby) become available, payment data is processed by those providers. We do not store full card numbers on our servers. Bank transfer details you share with us are used only to confirm payment.

3. How We Use Your Information

• Process orders, quotations, deliveries, and warranty claims
• Communicate about your purchase, repair, or enquiry
• Provide customer support via phone, WhatsApp, or email
• Improve our website, products, and services
• Comply with legal, tax, and accounting obligations in the UAE
• Prevent fraud, abuse, or security incidents

4. Legal Bases

We process personal data where necessary to:

• Perform a contract with you (orders, repairs, delivery)
• Comply with UAE legal obligations
• Pursue legitimate business interests (improving services, securing our systems), balanced against your rights
• Obtain your consent where required (for example, optional marketing messages)

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Delivery and logistics partners for UAE shipments
• Payment providers and banks (when you choose those methods)
• IT, hosting, email, and analytics service providers who support our operations
• Manufacturers or authorized service partners for warranty assessment, where needed
• Authorities when required by UAE law

6. Data Storage & Security

We store personal data only as long as needed for the purposes above, or as required by UAE commercial and tax rules. We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure; please contact us immediately if you suspect unauthorized use of your account or data.

7. Cookies

Our website may use essential cookies for login, cart, and security, and optional analytics cookies to understand site usage. You can control cookies through your browser settings. Disabling some cookies may affect site features.

8. Your Rights

Subject to applicable UAE law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion or restriction where legally allowed
• Object to certain processing, including direct marketing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 16 without appropriate guardian involvement.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after updates means you acknowledge the revised policy.

11. Contact Us